Return & Refund Policy

Damaged, faulty or wrong item

Every heater is checked before dispatch, but if your order arrives damaged, does not work, or is not what you ordered:

1. Message us on WhatsApp within 7 days of delivery with your order number.
2. Send a short photo or video showing the problem.
3. We arrange a free replacement — we cover the delivery both ways. If the same item is not available, we offer another product or a full refund.

Before you report a heater as "not working": many rod and fan heaters have a tip-over safety switch underneath and only start when standing on a flat, hard floor. Please check this first.

Changed your mind

You can return an item within 7 days of delivery if it is unused and in its original box with all accessories. Return delivery is paid by the customer; once we receive and check the item, we refund the product price.

Items we cannot take back

• Heaters damaged by misuse — for example burnt by a multi-plug, dropped, or used with a broken grill.
• Water heating rods and spare parts (rods, tubes, coils) that have been used or fitted — unless they arrived faulty.
• Items returned without their original box and accessories.
• Items reported after 7 days from delivery.

Brand warranty

Branded heaters (for example Sogo, Gree, Black+Decker, Seco and E-lite) may also carry the maker's own warranty. Keep the warranty card and your invoice; we will help you contact the brand after our 7-day period.

Refunds

Approved refunds are sent by bank transfer or mobile wallet (JazzCash / Easypaisa) within 5–7 working days after we receive and check the item. Delivery charges are refunded only when the item was damaged, faulty or wrong.

Cancelling an order

You can cancel any time before dispatch by messaging us on WhatsApp. As orders are cash on delivery, there is nothing to refund for a cancelled order.

Need help?

Message us on WhatsApp or email [email protected] — we usually reply the same day.